A question, a problem, a missing song? Here are the most common answers, and how to reach us.
The microphone must be allowed and unobstructed. Sing 20-30 cm from the device, without Bluetooth headphones (they add latency). The score compares your notes to the reference melody: spoken or whispered parts don't count.
Close other audio apps, then restart the song. If only one song is affected, report it from its page with “Report a problem”: we re-align it.
Use “Suggest a song” in the Explore tab. The most requested suggestions are added to the catalog first.
Live rooms need a stable connection. On a phone, your voice is broadcast but the other voices aren't audible yet; they are from a web browser.
Check the device's date and time, then try again. With Apple, if you hid your email, your account is still recognized: it's the same sign-in every time.
In the app: Profile → My account → Delete my account. Without the app, the “Delete your account” page explains the procedure.
Write to contact@mykaraoke.me with your username and, if possible, the song concerned. We reply within 48 working hours.
